General

Is the wallet separate to the exchange?
There will be two main wallets. The PLAAK exchange wallet and the PLAAK user wallet. The exchange wallet is where all trading is done. The user wallet is whe...
Thu, 31 May, 2018 at 7:52 AM
What happens if I lose my private key?
You lose your funds. Your private key is the way you access your funds. Since our wallet is decentralized and private, we have no control over your wallet or...
Thu, 31 May, 2018 at 7:54 AM
What kind of wallet are they?
The exchange wallet is an online hot private wallet and the user wallet is an offline cold decentralised private wallet.
Thu, 31 May, 2018 at 7:56 AM
Can other coins that share the same technology as the ones in the wallet also be deposited in even if it isn’t available on the exchange?
E.g. ERC-20 based coins technically yes. However unless support is contacted you would not be able to withdraw the coins as their withdrawal would not be sup...
Thu, 31 May, 2018 at 7:58 AM
When other coins are added to the exchange will my wallet need an update?
No.
Thu, 31 May, 2018 at 8:01 AM