Enter your search term here...
New support ticket
Check ticket status
Are you registered with AUSTRAC?
What does registration with AUSTRAC entail?
What is an API?
Do you have an API?
Do I need a digital wallet?
See all 13 articles
How do I change my password?
How do I change my details?
How do I change my name?
Can I have multiple accounts?
Registration and KYC process
How do I get verified?
Why is verification necessary?
What is KYC?
Why is KYC necessary?
What are the fees?
How can PLAAK afford lower fees?
I have lost my phone and have 2FA, how do I log in?
How strong is the PLAAK exchange's security?
If the exchange is hacked will my assets be affected?
How will limit orders work on the exchange?
What are the trading and graph features available on the exchange app?
Is the wallet separate to the exchange?
What happens if I lose my private key?
What kind of wallet are they?
Can other coins that share the same technology as the ones in the wallet also be deposited in even if it isn’t available on the exchange?
When other coins are added to the exchange will my wallet need an update?
Updates / Maintenance
Will updates jeopardize the coins in my wallet?
Will maintenance put coins within the wallet on hold?
If the exchange’s security is compromised, will my wallet be at risk?
Does the wallet hold multiple coins?
Does the wallet have an automatically generated private key function?
Is there an easy export backup function?
Help Desk Software